Monday, July 27, 2015

Backup Exec Job Error e0009413

I received this error while investigating backup jobs at work.

I resolved this error by uninstalling the backup agent on the server and reinstalling the agent manually on the server with the backup issues.

A local (manual) installation of the Remote Agent for Windows Systems (RAWS) and Advanced Open File Option (AOFO) can be performed by following the steps below:
  1. Copy the RAWS32 or RAWSX64 and MSXML (for Backup Exec 2010 / 2010 R2 / 2010 R3) folder(s) from the Media Server to the remote computers local drive.
    1. The default path for the above mentioned folders is 'X:\Program Files\Symantec\Backup Exec\Agents' ('X' is the drive letter where Backup Exec is installed)
    2. For Remote Agent installation on:
      • 32-bit system: Copy the RAWS32 folder.
      • 64-bit system: Copy the RAWSX64 folder.
  2. Go to the remote computer and open the RAWS32 or RAWSX64 directory which is copied on the remote server.
  3. Double-click on Setup.exe file.
    1. Turn off User Access Control (UAC) for Windows 2008, Vista or 7.
    2. It is recommended to right-click on Setup.exe file and select 'Run as Administrator' to avoid any access issues during the installation process.
The RAWS folder can be found on your backup server on the C drive. Copy this folder and then paste it on the desktop of the server having the backup issues. Double-click the Setup.exe file and you're good to go.

Hope this works for you.

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